1. Membership Eligibility

Membership is open to individuals of all skill levels and the Epic team welcomes Epic enthusiasts of any background.

2. Membership Application

To apply for an Epic membership, please send an e-mail to memberships@epic-padel.com. The Epic team will provide you with guidance on the subsequent steps in the membership application process. All information provided in the application must be accurate and up-to-date. The information you furnish to Epic during this process is governed by our Privacy Policy, which outlines the handling and utilization of personal information obtained through the Epic website. To gain comprehensive insight into the collection and utilization of your personal data, please refer to Epic's Privacy Policy, accessible here. Once your membership is approved, the Epic team will communicate with you to facilitate the onboarding process for new members.

3. Membership Fees

Membership fees are outlined in Epic's current fee schedule and are subject to change at Epic's discretion. Membership includes a one-time initiation fee, payable upon acceptance of your membership application, and a recurring monthly fee. Failure to pay membership fees may result in suspension or termination of your membership.

4. Booking, Membership, Payment Transactions

All transactions related to bookings, memberships, and payments are executed through Volee app or Epic website. Epic is not responsible for any claims, losses, legal actions, or damages incurred by users in connection with actions or conduct governed by Volee terms.

5. Term and Renewal

Epic membership will automatically renew on a monthly basis provided that the monthly fee is paid promptly. Epic reserves the right to terminate or decline membership renewal at its discretion.

6. Member Responsibilities

Members are expected to always conduct themselves in a sportsmanlike and respectful manner while on Epic premises. Members are responsible for any damage caused to Epic property and equipment. Compliance with all Epic rules and policies, including court reservation procedures, is mandatory.

7. Guest Policy

Members may bring guests to the club subject to guest fees and applicable restrictions. Members are responsible for the behavior of their guests and must ensure they adhere to club rules.

8. Cancellation and Refund Policy

Requests for membership cancellation must be submitted by e-mail to memberships@epic-padel.com. Membership fees are non-refundable except in cases where Epic terminates membership for reasons other than member misconduct. Refund requests will be reviewed on a case-by-case basis.

9. Termination of Membership

Epic reserves the right to terminate a membership for violations of club rules, misconduct, or non-payment of fees. Termination may occur with or without prior notice depending on the severity of the violation.

10. Safety and Liability

Epic members understand and acknowledge the inherent risks associated with playing Epic tennis and will not hold Epic liable for any injuries or accidents that may occur on any of its premises at any of its locations.

11. Amendments

Epic may modify these terms and conditions at any time. Epic members will be notified of any changes via email.

12. Privacy

Epic respects your privacy and will handle your personal information in accordance with our Privacy Policy. By becoming a member of Epic, you agree to abide by these terms and conditions. Failure to comply may result in the suspension or termination of your Epic membership. Please review these terms periodically for any updates or changes or upon receipt of notification of an amendment.

Introduction

Welcome to Epic! The Epic team is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how Epic collects, uses, discloses, and protects your personal data when you interact with our Epic Tennis Club and its services. By using Epic facilities, website, mobile application, or otherwise providing the Epic team with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please refrain from using our services.

Information We Collect

2.1 Personal Information

• Contact information (e.g., name, address, e-mail address, phone number).
• Member or guest identification details.
• Payment information (e.g., credit card number, billing address) for transactions.
• Emergency contact information.
• Date of birth.
• Gender.
• Social media profiles, if provided voluntarily.
• Any other information you voluntarily provide to us.

2.2 Automatically Collected Information

• Log data (e.g., IP address, browser type, referring pages, access times).
• Device information (e.g., device type, operating system).
• Cookies and similar tracking technologies.

How We Use Your Information

Epic may use your personal information for the following purposes:

• To provide and maintain our Epic Tennis Club services.
• To manage your membership or guest bookings.
• To process payments and facilitate transactions.
• To communicate with you regarding your bookings, events, or other club-related information.
• To send promotional and marketing materials with your consent.
• To improve Epic services and its website.
• To respond to your inquiries or requests.
• To comply with legal obligations.

Data Sharing and Disclosure

Epic may share your personal information with the following parties:

• Service Providers: Epic may share your information with third-party service providers who assist us in operating its club, such as payment processors, marketing agencies, or IT providers.
• Legal Requirements: Epic may disclose your information when required by law or in response to a legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of Epic assets, your information may be transferred as part of the transaction.
• Consent: Epic will obtain your consent before sharing your information with third parties for marketing purposes.

Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access: You can request access to the personal information Epic holds about you.
• Correction: You can request corrections to inaccurate or incomplete personal information.
• Deletion: You can request the deletion of your personal information, subject to legal requirements.
• Withdrawal of Consent: You can withdraw your consent for marketing communications at any time.

Security

The Epic team takes reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure and Epic cannot guarantee absolute security.

Changes to this Privacy Policy

Epic may update this Privacy Policy periodically to reflect changes in its practices or legal requirements. Epic will notify you of any material changes by posting an updated version on its website or through other communication channels.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.